Troubleshooting
Ninety percent of issues are one of these. Two minutes here beats a support ticket.
The connector won't sign in
- Double-check the email — it must be the exact one on the account (or the workspace sign-in email your provider sent).
- Passwords: use password reset. Access codes: ask your provider to hit Reset access code and send the new one (codes show once and can't be recovered).
- Remove the connector and re-add it — stale auth sessions clear on re-connect.
Tools are missing in my AI
- Ask the AI to "search Sector tools for …" — most tools load on demand rather than showing up-front.
- Connected-account tools (CRM, email, socials) only appear once that account is connected — check Connect → Integrations.
- If a whole category vanished, your provider may have toggled that pack off for your workspace.
- Still stale? Disconnect and re-add the connector — some AI apps cache the tool list.
"You're out of usage" or a blocked call
Out of usage — your monthly allowance is spent: top up or upgrade from Billing. On a provider-managed workspace, your monthly budget is reached — ask them to raise it.
Needs confirmation — spend/PII tools ask you to re-run with an explicit confirm. That's a safety gate, not an error.
Pack disabled — the category was turned off for your account (by you, your provider, or platform safety). Toggle it back on or ask your provider.
Mail or voice didn't go out
Direct mail and outbound calls always confirm first — check the chat for a pending confirmation. Voice lines take a few minutes to provision the first time; status shows on the Voice page.
Still stuck?
Use the contact form in your dashboard (agency owners: Help in the agency sidebar) or email contact@nexument.com — replies go to your account email.